Z PLUMBERZ Franchise Owners Deliver a Fantastic Plumbing Experience
In an industry that’s not known for customer service, delivering exceptional customer service helps Z PLUMBERZ franchise owners stand out
What comes to mind when most people think about plumbers? Probably not a plumbing franchise.
Unfortunately, for far too long, a negative stereotype of the plumber as someone dressed slovenly (yes, “plumber’s crack and all”) who charges shady prices and has a bad attitude throughout the job has persisted for years.
For many people who hire a plumber, they often come away feeling as if they somehow offended or inconvenienced the very person they hired and paid to perform a service.
All these unbecoming factors surrounding the plumbing industry have caused distrust among customers as well as deterred potential entrepreneurs from starting a highly lucrative business in the home improvement sector. And, it’s well known that the younger generation is less interested in plumbing, causing a plumber shortage that is a growing concern given the fact that plumbing is an essential service, not a luxury purchase.
That’s why Z PLUMBERZ is rising to the task of challenging those negative stereotypes and sees itself as the answer for existing plumbing companies that want to keep growing.
The simple but effective foundation that carries Z PLUMBERZ to this goal is excellent, unparalleled customer service.
Z PLUMBERZ’s technicians show up on time, look professional, and take the time to explain exactly what repairs are needed and how much it will cost. By educating customers, Z PLUMBERZ’s brand demonstrates its value, and in turn, keeps customers coming back.
“There’s no hiding that plumbers have a poor reputation – the butt-crack image, charging a lot of money without knowing what you’re going to get,” said Matt O’Rourke, Brand President and Founder. “In reality, plumbers are extremely smart, competent, and technical individuals. Having the consumer educated as to what we’re doing and why we’re charging what we’re charging puts them at ease, and it justifies the rates that we charge.”
We do everything the right way
Z PLUMBERZ’s staff even go so far as teaching homeowners how to make small fixes on their own.
“We find that the homeowner is so excited about being educated, it makes them a customer for life, and it makes them want to recommend us to their friends and family members,” O’Rourke said.
And by franchising with Z PLUMBERZ, franchisees get the benefits of being part of the extensive BELFOR Franchise Group, which offers an unmatched support network, training, and coaching. One of the biggest assets is the state-of-the-art training facility, where franchisees undergo extensive training by professionals who know exactly what it takes to grow a plumbing business.
“Plumbing businesses really struggle with training,” O’Rourke said. “As a plumber myself, I developed our support platform with BELFOR Franchise Group because I know what resources plumbers need in order to grow their businesses. When it comes to training and ongoing support, no other brand even comes close.”
By removing the stigma associated with plumbing, a whole new host of entrepreneurs are expected to open their eyes to a $110 billion a year industry, which has proven time and again to be immune to economic ups and downs.